The past decade has largely belonged to advances in artificial intelligence and machine learning technologies, fundamentally transforming the way companies approach CXM in their operational frameworks. ML-powered conversational AI automated operations and leveraged deeper intelligence applications across communication channels to enable meaningful and personalized CX deliveries.
Omind Technologies, a fast-growing digital transformation company, helps brands improve their skills and results to meet ever-increasing customer demands across industries by integrating automated AI and ML-based solutions into their frameworks operational. They enable enterprises to deliver superior CX by delivering innovation with an ever-evolving suite of digital solutions built using cutting-edge technologies, including cloud-based computing, RPA, NLP and vocal synthesis.
AI, analytics and big data are poised to power real-time customer engagements for years to come
In today’s digital environment, consumers are constantly liking, sharing, scrolling and swiping across multiple platforms, exchanging massive amounts of data. Omind Technologies uses AI and ML capabilities to analyze this data and extract valuable insights into customer desires and expectations, ensuring a superior customer experience.
“Customers no longer distinguish between channels or services, especially in an omnichannel environment. They see companies as a single brand and not as a collection of different entities, divisions or departments. Therefore, it is essential to maintain consistency of customer experiences across all channels, whether voice-based or not,” – Ganesh Marve (CEO, Omind Technologies).
As a result, businesses need to align their brand voice and identity across all communication channels, as poor performance on a single channel can have a massive impact on consumer perception. Even competitors (and their brand promotional activities) play a major role in determining customer expectations in today’s market.
Omind Technologies’ AI-powered solutions aim to enable businesses to automate big data collection and analysis to help improve operational skills with data-driven insights. Ultimately, this data will enable companies to ensure quick responses, efficient problem resolutions, and more meaningful and personalized services to meet customer demands.
The future of AI with Omind Technologies
Artificial intelligence has limitless possibilities and can deliver great results to automate every operation within modern businesses.
“Artificial intelligence may one day become the ultimate, most advanced version of Google. At its most advanced state, it could become the ultimate search engine. It would understand everything on the web, figure out exactly what users wanted and “” says Ganesh Marvel.
Augmented AI is the way forward, and Omind Technologies aims to bring this digital transformation to businesses across all verticals. From concept development to completion and deployment, the technology developer brings innovation to businesses through the integration of AI-based technologies. Today, Omind Technologies’ core technology solutions include the following:
Workplace spirit: An all-inclusive workforce management software to manage day-to-day operational challenges and dramatically improve productivity, efficiency and performance.
Mental QA: A 100% automated quality assurance tool to monitor performance and identify key areas for improvement through KPI analysis.
Mental RPA: A new era RPA solution to effortlessly blend unstructured and structured processes into a conventional workflow for maximized production and revenue.
Mind chat: A customizable chatbot solution that uses conversational AI across all communication channels to deliver personalized and human conversations.
Omind Technologies aims to reinvent CX deliveries with the implementation of augmented AI and other custom innovations targeting specific challenges and pain points in the industry. The digital transformation company was the winner of the ‘Most Impactful System Award’ by The Global Workforce Management Forum (GWFM) in 2020 for his Workplace spirit technology, demonstrating maturity in adoption and design that results in value creation for the business.