As part of Solutions Review’s Premium Content Series, a collection of columns written by industry experts in maturing software categories, Jay McGrath, the Chief Revenue Officer at tonkan, shares some insights into how emerging and evolving technologies will affect business operations in the future.
Technological advancements are changing much of the way organizations manage business operations. Innovative technologies, combined with market forces, will enable and force organizations to completely rethink the way they operate at all levels. This is a necessary evolution, especially as The Great Resignation continues to change the way people think about work and inspires them to seek more from their work experience. But what does “changing the way people work” look like? Well, it starts with business operations.
Here are five ways technology will dramatically change business operations in 2022 and beyond.
1) Business operations will be redesigned to accommodate composability
Composability completely reorganizes the way organizations work. Composability – assembling and reassembling software with “building blocks” made up of business capabilities – uses no-code interfaces that enable non-technical workers to create complete software and operations solutions. Composable solutions can be designed to automate menial tasks and cross-departmental workflows. Historically, this is something non-technical teams have been unable to do. Instead, organizations have remained creatively dependent on IT or people who can code, which is only 0.4% of the human population.
Composability eliminates this bottleneck and introduces a whole new way of working. It allows non-technical teams to create various tools without ever having to write a line of code themselves. Composability can empower every end user within an organization to be technologically creative, from solutions that automate entire business processes to applications that do something specific. This allows entire organizations to operate in a true nimble mode and deliver solutions that solve problems in an iterative, incremental, adaptive, and fundamentally agile way.
In 2022, composability will be increasingly adopted. The more this is understood, the faster organizations will move away from traditional means of business operations to a composable mode.
2) No-Code will become even more common
No-code will become more common in 2022, primarily due to the integration of no-code into composability. No-code platforms are how non-technical teams access, manipulate, and compose the building blocks that ultimately make up their composable solutions. Without them, non-technical teams would not be able to create solutions because they would get bogged down in technical requirements.
Non-technical teams use no-code platforms to access, manipulate, and compose the building blocks that ultimately constitute composable solutions. On the other hand, low-code platforms can not give non-technical teams the opportunity to create solutions because the use of low-code still requires strong technological expertise. No-code platforms can fully extract the technical expertise needed when interacting with complex and innovative software components and help users realize the true promise of composability.
As the understanding of the potential of composability spreads in the coming years, the demand for no-code platforms will increase, bringing it even further into the mainstream.
3) There will be increased separation between No-Code and Low-Code
The distinction between no-code and low-code has remained blurred. Although the terms “no-code” and “low-code” are sometimes used interchangeably, they are quite different. Each of the technologies works differently and serves different purposes and audiences. Low-code helps coders build software faster, while no-code allows people who aren’t coders to build software solutions. One is an accelerator for a small subset of people, and the other is an enabler for everyone.
As more organizations adopt composable operating structures, the distinction between no-code and low-code will become simpler and better understood in 2022.
4) Automation software will become more sophisticated
Currently, the primary goal of automation software is to increase organizational efficiency on a task-by-task basis. It relies heavily on traditional coding schemes, techniques, and procedures, making it beyond the reach of all but highly technical teams to manage. However, by using no-code, composable platforms, non-technical teams who know and run the business can drive automation implementations and reimagine work experiences.
In 2022 and beyond, automation will permeate all elements of organizations. Rather than relying on IT to automate specific processes on an ad hoc basis, organizations will enable teams to use automation to redesign many types of work experiences, making the processes that power the organization more personalized and human-oriented.
5) Composability will drive the adoption of AI and other advanced technologies
There are virtually no limits to the features and capabilities that IT can make available to people composing software solutions in a composable organization. IT can create new blocks made up of innovative new tools, and non-technical people can easily augment the solutions they create with all the new technology available. This is how more workers can take advantage of advanced technologies, such as AI.
These technologies will be part of the legion of innovations that people working in composable organizations will have access to and can use in the future.
Business operations evolve for the better
In 2022 and beyond, business operations will change dramatically. Non-technical teams will no longer depend on applications that IT buys or builds for them. Business operations departments will no longer have to work tirelessly around the boundaries of their applications. Instead, people will be empowered to create the near-ideal experience themselves.
Empowered by composability, without code and a new approach to automation, the way organizations plan to leverage technology will change. Their concern for governance will be further grounded in the needs and desires of every organization’s most critical and powerful asset: its people.